Effective Date: September 2026
Metal Card Loan respects your privacy and is committed to protecting your personal information.
Metal Card Loan is a client document-management and process-tracking application used for loan consultancy services. The app does not provide, sanction, approve, disburse, or directly offer loans.
Information we may collect
Depending on the services you use, we may collect information such as:
- Name
- Mobile number
- Email address
- Address and profile information
- Applicant and co-applicant details
- Loan-related case information
- Documents and files voluntarily uploaded by you
- Images selected by you for document submission
- Contact information selected by you where applicable
- Device and technical information required for security, authentication and application functionality
- Login, session and activity information
How we use your information
We use your information to:
- Create and manage your account
- Provide consultancy case-management services
- Review information and documents submitted by you
- Track the progress of your consultancy case
- Request additional documents or information when required
- Communicate service-related updates
- Maintain security and prevent unauthorized access
- Provide customer support
- Comply with applicable legal or regulatory requirements
Loan processing
Metal Card Loan does not independently approve, sanction or disburse loans.
Any discussions or processing involving banks, NBFCs or other financial institutions are handled separately as part of our offline consultancy process. Final approval, eligibility, interest rates, terms, sanction and disbursement are determined solely by the relevant financial institution.
Documents and uploaded information
Documents uploaded through the app are used only for providing the requested consultancy and case-management services.
Users should upload only documents that are relevant to their own case or that they are authorized to provide.
Photos and files
When you choose to upload a photo or file, the app accesses only the content required for that action. Where supported, the app uses system file or photo selection tools so that you can choose specific items.
Contacts
If a contact-selection feature is available, contact access is optional and is used only to help you select information required for a particular feature. You may choose not to provide contact access and enter the details manually where available.
Sharing of information
We do not sell your personal information.
Information may be shared only where necessary for:
- providing the requested consultancy service
- processing your case through our authorized staff
- complying with legal obligations
- protecting against fraud, misuse or security threats
Information is not shared with banks or financial institutions automatically through the app.
Data security
We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or disclosure.
No electronic storage or transmission method is completely secure, and therefore absolute security cannot be guaranteed.
Data retention
We retain personal information only for as long as necessary to provide services, maintain legitimate business records, resolve disputes, meet legal obligations and protect our rights.
Where permitted, users may request deletion of their account and associated personal information.
Account deletion
You may request deletion of your Metal Card Loan account from within the app or through the account deletion page on our website.
Some information may be retained where required by applicable law, legal obligations, fraud prevention, dispute resolution or legitimate record-keeping requirements.
Children's privacy
Metal Card Loan is not intended for children under the age of 18.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be made available through the app or our website.
Contact
If you have questions about this Privacy Policy or your personal information, contact us through the Contact & Support section of the app or through our official website: