A clear escalation route

Grievance Redressal

For concerns about Metal Card's website, application workflow or facilitation service, contact the designated grievance officer.

Grievance Officer

Ami Vadalia

Phone

+91 97144 40151

Email

hello@metalcard.loan

Postal address

A 601, Flora iXora, Nr Marigold Circle, Safal Parisar Road, South Bopal, Ahmedabad, Gujarat 380058.

What to include

Please include your name, registered mobile number, application reference if available, a concise description of the concern and any relevant dates. Do not send passwords or OTPs.

Lender-specific grievances

If the issue relates to a bank/NBFC's credit decision, loan terms, account servicing or regulated lending activity, the applicable lender's official grievance channel may also be relevant.